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📜 Terms & Conditions

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Last updated: 30.08.2026

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These Terms & Conditions set out the basis on which FRZ Accounting Services (“FRZ Accounting Services”, “we”, “us” or “our”) provides accounting, bookkeeping, tax and related services to clients (“you” or “your”).

By engaging our services, making a payment, or continuing to use our services, you agree to these Terms & Conditions.

1. Our Services

The specific services we provide to you will be agreed before work begins and may include, but are not limited to:

  • Bookkeeping and accounting services

  • Ltd company accounts

  • Corporation Tax returns

  • Self Assessment tax returns

  • VAT returns and VAT support

  • Payroll services

  • Making Tax Digital support

  • Business and tax advice

  • Other accounting and administrative services agreed between us

The scope of work, fees and any relevant deadlines will be confirmed with you before work commences.

Any work outside the agreed scope may be subject to additional fees, which will be discussed with you before the additional work is undertaken wherever reasonably possible.

2. Fees & Payment Terms

All services require a deposit/payment in advance before work commences, unless we have expressly agreed otherwise in writing.

The deposit is non-refundable, except where you are legally entitled to a refund.

Payment of the deposit confirms your acceptance of these Terms & Conditions and allows us to allocate time and resources to your work.

Any remaining balance must be paid by the date stated on your invoice.

We reserve the right to pause or refuse work where invoices remain unpaid.

We may also charge additional fees where significant additional work is required due to incomplete, inaccurate, late or disorganised information supplied by you.

3. Ltd Company Clients – Cancellation

For Ltd company clients, we require a minimum of 45 days' written notice to cancel ongoing services.

This notice period is required because certain software, accounting platforms and other services used to provide your services may be subject to monthly licence or subscription costs payable by FRZ Accounting Services.

You remain responsible for fees falling within the 45-day notice period, regardless of whether you continue to provide information or require work during that period.

Any outstanding fees must be paid before your engagement is considered fully terminated.

4. Self Assessment – Client Information & Deadlines

You are responsible for providing complete, accurate and timely information required for the preparation and submission of your Self Assessment tax return.

Once your deposit has been paid, we will request the information and documentation required to complete your return.

You must provide the requested information within three weeks of our request or by 10 January following the end of the relevant tax year, whichever is earlier.

For example, if we request your information on 1 December, you must provide it within three weeks, even though the 10 January date has not yet been reached.

If you do not provide the required information within this timeframe, FRZ Accounting Services cannot accept responsibility for any delay in preparing or submitting your tax return, including delays which may result in a tax return being submitted after the relevant HMRC deadline.

We will make reasonable efforts to communicate with you where information remains outstanding. However, responsibility for providing the information required to complete your return remains with you.

You remain responsible for ensuring that all information provided to us is complete and accurate.

5. HMRC & Filing Deadlines

We will use reasonable care and skill when preparing and submitting work based on the information you provide.

However, we cannot be held responsible for missed deadlines, penalties, interest or other consequences where these arise because:

  • You provide information late;

  • Information provided is incomplete or inaccurate;

  • You fail to respond to our requests;

  • You fail to approve documents or returns within the required timeframe;

  • You fail to provide required authorisations or access;

  • HMRC, Companies House or another third party experiences technical issues or delays; or

  • Circumstances outside our reasonable control prevent timely submission.

You remain responsible for providing information and approvals in sufficient time for us to meet relevant deadlines.

Where you provide information close to a statutory deadline, we cannot guarantee that your return, accounts or other filing can be completed and submitted before that deadline.

6. First Consultation Call

You are welcome to book an initial consultation call free of charge.

This call is intended to discuss your business, accounting requirements and how FRZ Accounting Services may be able to help you.

If you:

  • do not attend your scheduled consultation call without giving notice; or

  • cancel or reschedule the call with less than 12 hours' notice,

a £25 rebooking fee will apply if you wish to book another consultation call.

If you subsequently decide to engage FRZ Accounting Services for paid services, the £25 fee may be credited towards those services.

We reserve the right to decline further consultation bookings where repeated appointments are missed or cancelled at short notice.

7. Client Responsibilities

You agree to:

  • Provide complete, accurate and truthful information;

  • Provide documents and information within the requested timescales;

  • Review information, accounts, tax returns and other documents provided to you;

  • Notify us promptly of any errors or omissions;

  • Respond to queries and requests for information within a reasonable timeframe;

  • Keep your contact details up to date;

  • Provide any necessary HMRC, Companies House, pension, payroll or software authorisations;

  • Pay our invoices by the agreed deadlines; and

  • Notify us of any significant changes to your business or personal circumstances which may affect the services we provide.

You remain ultimately responsible for your tax affairs and for ensuring that information supplied to us is accurate and complete.

8. Accuracy of Information

We rely on the information and documentation supplied by you.

We are not responsible for errors, omissions, penalties or additional tax liabilities arising from information that you have provided which is inaccurate, incomplete or misleading.

If we identify information that appears incorrect or inconsistent, we may ask you for clarification before completing the work.

9. Communication

Our usual communication methods may include email, telephone, video calls and messaging platforms where agreed.

You are responsible for checking communications from us and responding where necessary.

We will endeavour to respond to client communications within a reasonable timeframe, but response times may vary depending on workload, complexity and urgency.

10. Confidentiality & Data Protection

We will treat information provided by you as confidential and will handle your personal information in accordance with applicable data protection legislation and our Privacy Policy.

We will not disclose your information to third parties unless:

  • You have authorised us to do so;

  • It is necessary to provide the agreed services;

  • We are legally required to do so; or

  • Disclosure is otherwise permitted by law.

Further information about how we process personal data can be found in our Privacy Policy.

11. Professional Obligations

FRZ Accounting Services is required to comply with applicable legal and professional obligations, including requirements relating to anti-money laundering, identity verification and reporting.

Where required by law or our regulatory obligations, we may need to request additional information or documentation from you.

We reserve the right to decline or terminate an engagement where we are unable to satisfy our legal or regulatory obligations.

12. Right to Pause or Terminate Services

We may suspend or terminate our services where:

  • Fees remain unpaid;

  • You repeatedly fail to provide information or respond to requests;

  • You provide information that we reasonably believe to be false, misleading or incomplete;

  • Continuing to act would place us in breach of our legal or professional obligations; or

  • There has been a serious or repeated breach of these Terms & Conditions.

Where appropriate, we will provide reasonable notice before terminating services.

Any fees due for work already completed or services provided remain payable.

13. Liability

We will provide our services with reasonable care and skill.

To the extent permitted by law, we will not be liable for losses, penalties, interest or other costs arising from information that you failed to provide, provided late, or provided incorrectly.

Nothing in these Terms & Conditions excludes or limits any liability which cannot legally be excluded or limited.

14. Third-Party Services

We may use third-party software and platforms to provide our services, including accounting, payroll, tax and communication software.

While we take reasonable care when selecting and using such services, we cannot guarantee the availability, security or uninterrupted operation of third-party systems.

We are not responsible for delays or losses caused by third-party system failures, outages or changes outside our reasonable control.

15. Changes to Our Fees

We reserve the right to review and amend our fees from time to time.

Where an ongoing client’s fees are changing, we will provide reasonable notice before the new fees take effect.

16. Complaints

We aim to provide a high standard of service. If you are unhappy with any aspect of our service, please contact us as soon as possible so that we have an opportunity to investigate and resolve the matter.

We will handle complaints fairly and in accordance with our complaints procedure.

17. Force Majeure

We will not be liable for failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control, including serious illness, natural disasters, power or internet failures, cyber incidents, government action, HMRC or Companies House outages, or other significant external events.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales, unless otherwise required by law.

19. Acceptance of These Terms

By engaging FRZ Accounting Services, paying a deposit, booking our services or continuing to use our services, you confirm that you have read, understood and agreed to these Terms & Conditions.

These Terms & Conditions should be read alongside any engagement letter, proposal, invoice, service agreement or other specific terms provided to you.

Where there is a conflict between these Terms & Conditions and a specific written agreement between you and FRZ Accounting Services, the specific written agreement will take precedence.

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If you have any concerns, please email me directly at FRZServices@hotmail.com.

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